Terms & Conditions
PADDOCK LODGE PARKING(PLPB) outlines the following procedures:
Cancellations/Amendments Procedures
If you need to amend or cancel your booking, please email bookings@paddocklodgeparking.co.uk. Please check all booking details on receipt of confirmation. PLPB cannot be held responsible if clients do not advise any amendments required. For cancellations, please include your name, car details, and details of required changes.
PADDOCK LODGE PARKING(PLPB)
This is a legal document and contains contractual provisions. Your Statutory Rights are not affected.
1. Bookings
1.1 Bookings through the PADDOCK LODGE PARKING(PLPB) website are deemed to be made when validated from the website.
1.2 Bookings made by telephone are deemed to be made when confirmed by the operator.
1.3 All services are subject to availability.
1.4 PLPB reserves the right not to accept or fulfil a booking.
2. Payment
2.1 Payment for a booking can be made by BACS transfer, card over the telephone or cash upon meeting at Bristol Airport.
2.2 If payment by card is declined the service provider reserves the right not to fulfil your booking.
2.3 All prices are quoted in Pounds Sterling including VAT.
2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.
3. Cancellation
3.1 15% off your refund amount will be deducted if you cancel your booking with us to cover administration costs.
4. Parking
4.1 PLPB`s liability is as bailee to take reasonable care of the Customer’s vehicle for the period commencing when the keys to the vehicle are delivered to PLPB and terminating at the time when the keys to the vehicle are handed back to the Customer. At all other times when the vehicle is on PLPB premises, and the vehicle shall be at the risk of the Customer.
4.2.1 PLPB will accept liability in respect of any loss or theft of or damage to your vehicle or its contents that may arise only where the same is proved and to the extent that it is proved to be caused by their negligence, wilful act or default or breach of statutory duty and only if the loss or damage is reported before the vehicle is driven away from the airport by its owner, and you have your receipt from VIPPB, as proof your car was parked with us.
4.2.2 THE CUSTOMER SHALL INSPECT THEIR VEHICLE AT BRISTOL AIRPORT, AT THE END OF THE PARKING PERIOD, AND REPORT ANY DAMAGE TO THE COMPANY BEFORE DRIVING THE VEHICLE OFF THE AIRPORT GROUNDS.
4.3 PLPB will accept liability in respect of any damage to the paintwork or bodywork of the Customers vehicle only when and to the extent that the same is proved to be caused by the negligence, wilful act or default or breach of statutory duty of PLPB its servants or agents or the dishonesty of its servants or agents. Save that the Customer shall not be required to prove liability of PLPB for such damage where the Customer has requested a Vehicle Inspection Report (as defined below) and the damage in question is not recorded upon the Vehicle Inspection Report.
4.4 PLPB shall at the request of the Customer and upon payment of a fee of £7.00 undertake a joint visual inspection of the Customer’s vehicle and record any damage to the paintwork and/or bodywork prior to parking of the Customers vehicle (“Vehicle Inspection Report”).
4.5 PLPB will not accept responsibility for damaged or punctured tyres, only where it is proved to be caused by their negligence, wilful default or breach of statutory duty.
4.6.1 Any Customer wishing to reclaim his vehicle prior to expiry of the agreed parking period will be liable to pay the parking fee for the whole of the agreed parking period.
4.6.2 PLPB requires not less than 4 hours’ notice to make a vehicle available for collection at Bristol Airport prior to the day of expiry of the agreed parking period. PLPB can accept no liability for any delay in making a Customer’s vehicle available prior to expiry of the agreed parking period.
4.7 Neither the Customer nor any other person shall have the right to remove the vehicle, or any other personal items left therein prior to payment in full of the parking fee.
4.8 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving Bristol Airport premises and entering on to public highway.
4.9 A Customer must produce the receipt provided by PLPB when reclaiming the vehicle. If a receipt is lost PLPB shall be entitled to require proof of the Customers identity.
4.10 PLPB shall not be obliged to release the vehicle to a third party without the written authority of the Customer.
5. Customer’s Liability
5.1.1 The Customer warrants to PLPB that at the commencement of the Parking Period, the Customer’s vehicle is in a safe and roadworthy condition has a current MOT certificate (if required by law) and that no dangerous toxic or illegal substances have been left within the vehicle.
6. Exclusion of Liability
6.1 VIPPB does not accept any responsibility or liability (whether as bailee or otherwise) for any theft, loss or damage to:
6.1.1 any personal property or loose items left within the vehicle whilst on PLPB `s premises (whether or not during the Parking Period):
6.1.2 for any personal property (including travelling luggage) of the Customer or any person travelling with the Customer either when on PLPB`s premises or whilst travelling between PLPB`s premises and the airport.
6.2 PLPB does not accept any responsibility or liability (whether as bailee or otherwise) for any damage to the windscreen or any other glass in the vehicle.
6.3 PLPB does not accept any responsibility or liability if you lose your return receipt and this is presented to the Company by a third party who uses it to fraudulently take delivery of your car.
7. Complaints Procedure
7.1 Nothing in this procedure restricts the Customer’s right to pursue remedies through the Court.
7.2 PLPB will acknowledge the Customer’s complaint in writing within 5 working days.
7.3 Subject to receiving the Customer’s co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection PLPB will deal promptly with the complaint.
7.4 A complaint will initially be dealt with by PLPB`s Customer Services Department.
7.5 PLPB`s Customer Services Officer (“CSO”) will endeavour to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the Customer supplying further information which is required or there being a delay in the vehicle being made available for inspection.
7.6 In the event of a complaint relating to alleged damage to a vehicle the Customer will make the vehicle available for inspection by PLPB prior to any repairs being carried out thereto.
7.7 Any communication in relation to the complaint can be made by calling 07723927570 or email.
Cancellations/Amendments Procedures
If you need to amend or cancel your booking, please email bookings@paddocklodgeparking.co.uk. Please check all booking details on receipt of confirmation. PLPB cannot be held responsible if clients do not advise any amendments required. For cancellations, please include your name, car details, and details of required changes.
PADDOCK LODGE PARKING(PLPB)
This is a legal document and contains contractual provisions. Your Statutory Rights are not affected.
1. Bookings
1.1 Bookings through the PADDOCK LODGE PARKING(PLPB) website are deemed to be made when validated from the website.
1.2 Bookings made by telephone are deemed to be made when confirmed by the operator.
1.3 All services are subject to availability.
1.4 PLPB reserves the right not to accept or fulfil a booking.
2. Payment
2.1 Payment for a booking can be made by BACS transfer, card over the telephone or cash upon meeting at Bristol Airport.
2.2 If payment by card is declined the service provider reserves the right not to fulfil your booking.
2.3 All prices are quoted in Pounds Sterling including VAT.
2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.
3. Cancellation
3.1 15% off your refund amount will be deducted if you cancel your booking with us to cover administration costs.
4. Parking
4.1 PLPB`s liability is as bailee to take reasonable care of the Customer’s vehicle for the period commencing when the keys to the vehicle are delivered to PLPB and terminating at the time when the keys to the vehicle are handed back to the Customer. At all other times when the vehicle is on PLPB premises, and the vehicle shall be at the risk of the Customer.
4.2.1 PLPB will accept liability in respect of any loss or theft of or damage to your vehicle or its contents that may arise only where the same is proved and to the extent that it is proved to be caused by their negligence, wilful act or default or breach of statutory duty and only if the loss or damage is reported before the vehicle is driven away from the airport by its owner, and you have your receipt from VIPPB, as proof your car was parked with us.
4.2.2 THE CUSTOMER SHALL INSPECT THEIR VEHICLE AT BRISTOL AIRPORT, AT THE END OF THE PARKING PERIOD, AND REPORT ANY DAMAGE TO THE COMPANY BEFORE DRIVING THE VEHICLE OFF THE AIRPORT GROUNDS.
4.3 PLPB will accept liability in respect of any damage to the paintwork or bodywork of the Customers vehicle only when and to the extent that the same is proved to be caused by the negligence, wilful act or default or breach of statutory duty of PLPB its servants or agents or the dishonesty of its servants or agents. Save that the Customer shall not be required to prove liability of PLPB for such damage where the Customer has requested a Vehicle Inspection Report (as defined below) and the damage in question is not recorded upon the Vehicle Inspection Report.
4.4 PLPB shall at the request of the Customer and upon payment of a fee of £7.00 undertake a joint visual inspection of the Customer’s vehicle and record any damage to the paintwork and/or bodywork prior to parking of the Customers vehicle (“Vehicle Inspection Report”).
4.5 PLPB will not accept responsibility for damaged or punctured tyres, only where it is proved to be caused by their negligence, wilful default or breach of statutory duty.
4.6.1 Any Customer wishing to reclaim his vehicle prior to expiry of the agreed parking period will be liable to pay the parking fee for the whole of the agreed parking period.
4.6.2 PLPB requires not less than 4 hours’ notice to make a vehicle available for collection at Bristol Airport prior to the day of expiry of the agreed parking period. PLPB can accept no liability for any delay in making a Customer’s vehicle available prior to expiry of the agreed parking period.
4.7 Neither the Customer nor any other person shall have the right to remove the vehicle, or any other personal items left therein prior to payment in full of the parking fee.
4.8 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving Bristol Airport premises and entering on to public highway.
4.9 A Customer must produce the receipt provided by PLPB when reclaiming the vehicle. If a receipt is lost PLPB shall be entitled to require proof of the Customers identity.
4.10 PLPB shall not be obliged to release the vehicle to a third party without the written authority of the Customer.
5. Customer’s Liability
5.1.1 The Customer warrants to PLPB that at the commencement of the Parking Period, the Customer’s vehicle is in a safe and roadworthy condition has a current MOT certificate (if required by law) and that no dangerous toxic or illegal substances have been left within the vehicle.
6. Exclusion of Liability
6.1 VIPPB does not accept any responsibility or liability (whether as bailee or otherwise) for any theft, loss or damage to:
6.1.1 any personal property or loose items left within the vehicle whilst on PLPB `s premises (whether or not during the Parking Period):
6.1.2 for any personal property (including travelling luggage) of the Customer or any person travelling with the Customer either when on PLPB`s premises or whilst travelling between PLPB`s premises and the airport.
6.2 PLPB does not accept any responsibility or liability (whether as bailee or otherwise) for any damage to the windscreen or any other glass in the vehicle.
6.3 PLPB does not accept any responsibility or liability if you lose your return receipt and this is presented to the Company by a third party who uses it to fraudulently take delivery of your car.
7. Complaints Procedure
7.1 Nothing in this procedure restricts the Customer’s right to pursue remedies through the Court.
7.2 PLPB will acknowledge the Customer’s complaint in writing within 5 working days.
7.3 Subject to receiving the Customer’s co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection PLPB will deal promptly with the complaint.
7.4 A complaint will initially be dealt with by PLPB`s Customer Services Department.
7.5 PLPB`s Customer Services Officer (“CSO”) will endeavour to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the Customer supplying further information which is required or there being a delay in the vehicle being made available for inspection.
7.6 In the event of a complaint relating to alleged damage to a vehicle the Customer will make the vehicle available for inspection by PLPB prior to any repairs being carried out thereto.
7.7 Any communication in relation to the complaint can be made by calling 07723927570 or email.
Important note!
For same day bookings, you will be charged £25 extra on the arrival date.